Collectable Trading Cards – Returns & Cancellation Policy

Due to the collectable nature, limited availability and fluctuating market value of trading card products, all collectable trading card purchases are excluded from change-of-mind returns and exchanges.

This policy applies to all collectable trading card products, including but not limited to Pokémon, Magic: The Gathering, Yu-Gi-Oh!, sports trading cards and other collectable card ranges.

Products covered include booster packs, booster boxes, Elite Trainer Boxes, collection boxes, tins, bundles, decks and other sealed or unsealed trading card products.

Change-of-Mind Returns

Sanity does not accept change-of-mind returns, exchanges or refunds for:

• Changes in the market or resale value of a product after purchase.

• Products purchased for resale that are no longer wanted.

• Products subsequently available at a lower price elsewhere.

• Unsold inventory purchased for speculative or commercial resale.

• Dissatisfaction with the cards received, including their rarity, value or contents of randomised packs.

• Incorrect purchases or a change of mind.

• Unopened or sealed products that are no longer required.

Order Cancellations

Once a collectable trading card order has been confirmed, customer-requested cancellations may be declined where permitted by law.

This applies to both in-stock and pre-order products, subject to applicable consumer rights.

Customers should carefully review their order before completing checkout.

Purchase Limits and Anti-Scalping Measures

Sanity reserves the right, where permitted by law, to:

• Impose purchase limits per customer, household or order.

• Review unusually large or duplicate orders.

• Cancel orders that breach disclosed purchase limits.

• Refuse transactions reasonably identified as fraudulent or abusive.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.

Customers retain their statutory rights to applicable remedies where products are faulty, damaged, incorrectly supplied, not as described or otherwise fail to meet consumer guarantees.