You may exchange or receive a refund on your purchase by retaining your invoice as per our Customer Promise - on your item for free - regardless of timeframe!*
Please contact us with details of the item you wish to refund or exchange and we will work together towards a resolution.
Note: Shipping charges will only be refunded in the case of a Sanity.com.au error. If you have changed your mind about your online purchase, all return shipping charges are the responsibility of the customer.
*Note, some warranties apply to electrical products as per manufactuer notations on packaging. Please ensure you retain your packaging and receipt/order information details in this case.
Should your order arrive damaged or faulty, please ensure you lodge a case with Australia Post as well as contact us within 14 working days of your order being fulfilled and we will arrange an exchange or refund.
If any item in your order has a cracked jewel case (the clear DVD or CD case), contact us and we will ship you a replacement case at no extra charge.
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Help you find exactly what you are looking for, even if you aren't sure yourself! |
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Track down the hard to find as quickly as possible - if it's available, we will get it! |
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Deliver fast and friendly service to every customer. |
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Provide you with the hottest, the latest and a great range. |
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And if you're not satisified, you can exchange or with a receipt, get your money back - no questions asked! |
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