Orders

At Sanity, all credit card payments will be deducted at the time you place your order. Please ensure you have sufficient funds available at time of order placement.

At Sanity.com.au we are constantly ordering products from the supplier. Shipping estimates on the website are provided based on usual supplier turnaround times to deliver products to our warehouse. For the products that we know are in stock at our suppliers, we will advertise so our customers will know that it is quickly available to be sent to our warehouse. However, stock levels are fluid and ever-changing. In some cases, suppliers may be out of stock and awaiting the manufacture of more of the item which may cause a delay. We will keep you updated if any delays occur by email.

If your order contains ‘In Stock’ items and items currently not in stock, you will have the option at checkout to either send items as soon as available (partially shipped) or hold all items and send together. If you elect to ship as available, initial shipments may appear charged at full price, but discounts will apply to the final shipment. Should you notice any payment discrepancy, please contact us on 02 9774 8396 or [email protected].

You can check your order status by logging into My Account and selecting the relevant order. We will also regularly update you via email on your order status.

Your order can be changed or cancelled any time before it ships. Simply log in to My Account and select the appropriate option.

Alternatively, contact us to arrange cancellation of your order.

Should your order arrive damaged or faulty, please lodge a case with Australia Post and contact us within 14 working days of fulfillment for an exchange or refund.

If your order has a cracked jewel case (the clear DVD or CD case), contact us and we will send you a replacement case at no extra charge.

If your order is lost during shipment, please contact us. We will ship a replacement as soon as possible (depending on stock availability). However, we must wait until maximum delivery times expire: 20 business days for standard untrackable letters, 10 business days for e-Parcel, and 5 business days for Express Post.

Note: It is important that your postal address is correct. Replacement items are shipped at Sanity.com.au’s cost, unless an incorrect address was provided.

You can wait for release day, but pre-ordering guarantees you a copy and ensures it ships to you as soon as it's released. Pre-ordering often secures you exclusive or bonus items as advertised for that release.

You may exchange or refund your purchase by retaining your invoice. Please contact us with the item details.

Note: Shipping charges are only refunded in cases of Sanity.com.au error. If you changed your mind, return shipping costs are your responsibility.

"In Stock At Supplier" means the item is currently in stock at our supplier's warehouse and typically arrives at Sanity within 5-10 business days.