Shipping
WE SHIP FASTER THAN A SPEEDING BULLET
Sanity.com.au uses Australia Post as its carrier for both domestic and international orders. We ship Monday through to Friday. Shipping times will vary based on product availability.
If it is in stock and you order before 1pm AEST we will ship it out to you the same day.
The website will calculate shipping prices and offer you the best services to send your order.
Partial Shipping - THE BREAK UP
If you have ordered a variety of product that is and isn't in stock we will hold the in stock item for 6 days.
Example: DVD A is expected to ship in 2 business days, and DVD B on the same order is out of stock and due to our warehouse in 5 days. This order will be shipped when both DVD A and DVD B are in our warehouse and ready to ship.
You can choose to split your orders so available stock ships immediately. Extra delivery fees apply. We may partially ship orders at our discretion depending on waiting times for your product to ensure you receive it as quickly as possible.
If you have ordered a variety of product that includes an item not yet released, the checkout will present you with two options.
- You would like to hold all items until all products can be shipped in one parcel to you.
- You elect to ship your order in multiple parts as per expected shipping and release dates (at additional charges).
Please contact our Customer Service Team on 02 9774 8396 or enquiries@sanity.com.au if you would like to change your preferences.
Domestic eParcel Shipping - ON THE REGULAR
Domestic eParcel orders can usually be expected 2-5 business days after shipping.
The website will calculate and offer you the best way to send your order.
eParcel starts from $5.95. Charges are based on the contents and the delivery location of your order. A flat shipping rate is charged for all packages under 500 grams.
Some items can be sent through our budget letter post service for $1.39. This service will be offered where available and can usually be expected in 2-7 business days after shipping. This service is not trackable.
Domestic Express eParcel Shipping - ROAD RUNNER
Domestic express post orders can usually be expected 1 - 3 business days after shipping.
Express Post shipping starts from $9.95. All express orders under 500 grams are charged at $9.95. Charges are based on the contents and the delivery characteristics of your order.
Australia Post guarantee next day delivery through their Express Post Delivery Network to the following zones in Australia:
| Location | Postcode range(s) |
| Canberra | 0200-0250; 2600-2639; 2900-2920 |
| Sydney and suburbs | 1000-1920; 2000-2249; 2555-2574; 2740-2786 |
| Gosford Region | 2250-2265 |
| Newcastle | 2280-2300; 2302-2310 |
| Tweed Heads/Murwillumbah | 2484-2490 |
| Wollongong Area | 2500-2530 |
| Melbourne and suburbs |
3000-3210; 3335-3338; 3340; 3427-3429; 3750#-3755; 3757; 3765-3767; 3782; 3785-3796; 3800-3809; 3810#; 3910-3915; 3930-3934; 3975-3977; 8000-8899
|
| Geelong and suburbs |
3211-3220 |
| Ballarat | 3350; 3353-3356 |
| Bendigo | 3550; 3552-3556 |
| Shepparton/Mooroopna/Kialla | 3629-3632 |
| Seymour | 3660-3661 |
| Latrobe Valley | 3825; 3840-3844 |
| Brisbane | 4000-4209 |
| Gold Coast | 4210-4299; 9726; 9728; 9729 |
| Booval/Ipswich Areas | 4300-4305 |
| City of Toowoomba | 4350; 4352 |
| Strathpine/Caboolture | 4500-4510; 4520 |
| Sunshine Coast Areas | 4550-4601 |
| Maryborough City | 4650 |
| Hervey Bay City | 4655 |
| Bundaberg City | 4670 |
| Adelaide | 5000-5199; 5800-5999 |
| Hobart Area | 7000-7019; 7050-7053; 7055; 7892 |
| Launceston | 7248-7325 |
Service guaranteed to township only.
Service guaranteed to Mail Centre Post Office Boxes only.
Domestic - Same Day Shipping - SYDNEY ONLY - SPEED
Sanity.com.au uses Star Track to delivery Sydney orders the same day ordered. Orders must be placed prior to 1pm and all items are IN STOCK.
Same Day Shipping starts from $15.00.
Charges are based on the contents and the delivery characteristics of your order.
International Shipping - THE HOLIDAY
Sanity.com.au uses Airmail for all international orders.
International shipping charges starts from $9.95. Charges are based on the contents and the delivery characteristics of your order.
International orders can be expected within 10-15 business days after shipping but (worst case) may take up to 8 weeks depending on the postal service in the country you are sending to. When ordering for international delivery please note that unless otherwise stated all of our DVDs and Blu-ray discs on Sanity.com.au are formatted for the Australian market: PAL format and region 4.
Games Shipping - XSTATION
Game product orders are only available to ship to Australian addresses. All orders will be shipped by Standard Australia Post.
There will be a $6.60 flat rate games shipping charge in addition to all other shipping charges that may be applicable to your order (even if your order contains non-game products that qualify for free or discounted shipping).
Free Shipping - ZERO LIMITS
Sanity.com.au will at times offer Free shipping on selected New Release and Pre Order. Choosing a 'free shipping item' entitles you to have that unit of the order shipped at no charge. Sanity.com.au has the right to change or remove free shipping on a title at any time. Free Shipping promotions only apply for eParcel/Standard Domestic Services Australia. They do not apply to international orders, Same Day or Express Post orders.
Shipping Prices may change at Sanity's discretion
