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COVID-19 Message


A MESSAGE TO OUR VALUED CUSTOMERS - COVID-19 

WE ARE ALL ONE TEAM

Our Commitment to the health and safety of our Customers, our cities, towns and suburbs and our Team is at the centre of everything we do and never more so than in these unprecedented times.

Over the coming days some of our stores may need to reduce their trading hours. We are monitoring this closely and will continue to keep you updated via our Facebook page of any changes.

Our online store is still operating and all delivery methods are still available for you. If you are unwell or unable to leave home, please place an order online and we will ship it to you as quickly as we possibly can.

International Delivery

Due to COVID-19 and following an announcement by Australia Post, we are at this point unable to ship to your country. This is not a decision that was made by us, it has been made by the Australian Government.

At this point we are unsure of how long this will be in place however we commit to stay in regular contact and provide updates as the status of this pandemic changes.

You can continue to shop online at this time, however we cannot guarantee when any orders will be fulfilled and delivered. We will attempt to respond to emails as quickly as possible. We ask you to please be patient as it may take 48-72 hours for us to respond.

If you would like to cancel your order please go to the Contact Us page

and select ‘Cancel and Return my Order’ then please enter your order number in the ‘enquiry’ section.
 

To help reduce the spread of the COVID-19 virus we have implemented a range of measures in store to help protect against the spread – these include:

Cashless Payment

From Thursday 26 March, Sanity will temporarily stop accepting cash as payment. We still have a wide range of payment options for you - Afterpay is now available in store, Zip and all standard card transactions will be accepted.

Social Distancing

Please follow all social distancing rules when in store  in respect to other customers and our Team. We are doing everything we can to provide you the best level of service possible in these difficult times. Please understand we may not be able to provide our normal high level of service.

 

WE ARE ALL ONE TEAM, AND WE’LL GET THROUGH THIS TOGETHER