How soon will my order be shipped? And what happens if it the item is no longer available?
The shipping times of items at Sanity.com.au are indicated on the details page of each item. This is only an estimate and not a guarantee, but it is a good indicator of when you can expect your order to be shipped (Note: that's shipped, not delivered).
Sanity.com.au makes every effort to fulfil all orders placed; however, we cannot guarantee the in-stock position at any of our suppliers and occasionally we are informed a title is no longer available. If this is the case we will notify you via email and remove the title from the website. You will not be charged for unavailable items as payment is only processed when goods are shipped.
Below is a brief explanation of our shipping timeframes:
- Usually ships within 24 - 48 hrs:
This item is in stock with sufficient quantities to meet regular demand.
- Usually ships with 2 - 5 days:
This item is not stocked on a regular basis but is usually available from our suppliers and should be shipped within two working weeks.
- Usually ships within 10 - 40 days:
This item has a low inventory and may not be in stock when you place your order. As soon as we receive stock from our supplier, we will ship your order; however, Sanity.com.au cannot guarantee the in-stock position at any of our suppliers.
- Special order:
This item is an import. Availability of import items is difficult to predict. We cannot guarantee how long it will take to fill an import order, as our suppliers are all over the world and item availabilities vary. But we will update you regularly on your order's status and if you have not received an import within 30 days, you have the option to cancel or continue to wait for your order.
How will my order by shipped? And how much will it cost me?
Sanity.com.au uses Australia Post as its carrier for both domestic and international orders. Shipping charges are based on the number of items ordered and the country the order is being shipped to. We ship goods Monday through Friday and we do not ship on Australian statutory holidays. All shipping times are dependent on product availability.
Domestic Shipping
Domestic orders can be expected within 2 - 10 business days after shipping. You will receive an email when we dispatch your order.
| |
1 - 3 |
4 - 5 |
6+ |
Standard
(2-14 business days) |
$4.95 |
$7.50 |
$9.95 |
Express
(1-2 business days) |
$6.95 |
$9.95 |
$9.95 |
International Shipping
Sanity.com.au uses Airmail for all international orders.
International orders can be expected within 15 business days after shipping depending on the postal service in the country of delivery. When ordering for international delivery please note that unless otherwise stated all DVDs and Blu-ray discs on Sanity.com.au are formatted for the Australian market: PAL format and region 4.
International shipping is charged at $7/unit to all countries.