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Sanity Help Menu: Shipping

Shipping

Shipping Rates

Our shipping Offer

Sanity.com.au uses Australia Post as its carrier for both domestic and international orders. We ship your orders Monday through to Friday with the exception of the Australian statutory holidays. Shipping times will vary based on product availability however if it is in stock and you order before 1pm AEST we endeavour to ship it out to you the same day you order it.

The website will calculate shipping prices and offer you the best services to send your order.


Partial Shipping

If you have ordered a variety of product that is and isn't in stock we will hold onto your in stock items for 5 days.

If you have ordered a variety of product that includes an item not yet released, the checkout will present you with two options.

  1. You would like to hold all items until all products can be shipped in one parcel to you.
  2. You elect to ship your order in multiple parts as per expected shipping and release dates (at additional charges).

Please contact our Customer Service Team on 02 9774 8396 or enquiries@sanity.com.au if you would like to change your preferences.


Domestic eParcel Shipping

Domestic eParcel orders can usually be expected 2 - 5 business days after shipping.

The website will calculate and offer you the best way to send your order.

eParcel starts from $4.95. Charges are based on the contents and the delivery characteristics of your order.

Some items can be sent through our budget letter post service for $1. This service will be offered where available and can usually be expected 2 - 7 business days after shipping. This service is not trackable.


Domestic Express eParcel Shipping

Domestic express post orders can usually be expected 1 - 3 business days after shipping.

Express Post shipping starts from $12.95. Charges are based on the contents and the delivery characteristics of your order.

Delivery timeframes (including Sydney - Saturday Delivery) is dependent on location. Please check the Express Post Network at www.auspost.com.au to see if you are in the Guaranteed Next Day Network.


Domestic Sydney - Saturday Express Shipping

Sydney - Saturday Delivery Express Post shipping starts from $12.95. Charges are based on the contents and the delivery address of your order.

Where the checkout allows, we expect to post your order on Friday for delivery Saturday (within the Saturday delivery network).

Australia Post guarantee Saturday Delivery if your order is shipped on a Friday, to and within the Saturday delivery network and meet the Express Post Saturday delivery service conditions. This service will not operate on scheduled public holidays within the national, state and Saturday Delivery Express Post networks. If the public holiday falls on a Friday or Saturday, the next guaranteed day of delivery (for Express Post items posted before closing time on the business day before the public holiday) will be the next business day after the public holiday.


Domestic Sydney - Same Day Shipping

Sanity.com.au uses Star Track to delivery Sydney orders the same day ordered. Orders must be placed prior to 1pm and all items are IN STOCK.

Same Day Shipping starts from $15.00.

Charges are based on the contents and the delivery characteristics of your order.


International Shipping

Sanity.com.au uses Airmail for all international orders.

International shipping charges starts from $9.95. Charges are based on the contents and the delivery characteristics of your order.

International orders can be expected within 15 business days after shipping but (worst case) may take up to 8 weeks depending on the postal service in the country you are sending to. When ordering for international delivery please note that unless otherwise stated all of our DVDs and Blu-ray discs on Sanity.com.au are formatted for the Australian market: PAL format and region 4.


Games Shipping

Game product orders are only available to ship to Australian addresses. All orders will be shipped by Standard Australia Post.

There will be a $4.95 flat rate games shipping charge in addition to all other shipping charges that may be applicable to your order (even if your order contains non-game products that qualify for free or discounted shipping).


Free Shipping

Sanity.com will at times offer Free shipping on selected New Release and Pre Order. Choosing a 'free shipping item' entitles you to have that unit of the order shipped at no charge. Sanity.com.au has the right to change or remove free shipping on a title at any time. Free Shipping promotions only apply for eParcel/Standard Domestic Services Australia. They do not apply to international orders, Same Day or Express Post orders.