Parcel Point

Who is ParcelPoint?
ParcelPoint is the new, easy way to receive and return your online purchases. Now you can pick up and drop off parcels at your local store, when it suits you. Choose from hundreds of trusted locations, open weekends and after-hours to suit your lifestyle. It’s time to experience online shopping without the hassle of missed deliveries and long queues.

How do I reset my password?
Go to http://parcelpoint.com.au/forgot-password and enter your email address. We’ll email you a link to reset your password.

When I try to register I receive an alert saying ‘This email is already in use’. Why is this happening?
This means you have used our service in the past, perhaps via a retailer’s website. You can reset your password at http://parcelpoint.com.au/forgot-password.

Is my parcel safe?
We work with trusted local stores such as pharmacies and newsagents to make sure your parcel is in safe hands. All collections require photo ID for added security. If your parcel is lost or damaged please contact our Customer Support team on 1300 025 639 or [email protected].

What types of parcels are accepted by ParcelPoint?
ParcelPoint accepts parcels up to 10kg and 120cm cubic dimensions. You can check the size by adding together the length, width and height of your parcel. If you are unsure, use the size limit of airline carry-on luggage as a guide.

If your parcel is larger than this it may be rejected by the ParcelPoint store. If your parcel is accepted you will be charged a large parcel fee.

How do I track my parcel?
Select ‘Track your Parcel’ from the homepage and enter your consignment number or ParcelPoint reference into the search bar.

How do I update or cancel my order?
Unfortunately this function is not currently available online. If you need to make any changes please contact our Customer Support team on 1300 025 639 or [email protected].

When will there be a ParcelPoint in my area?
We are always adding new locations so go to http://parcelpoint.com.au/find-a-store/ to find your nearest store. If you have a store or area you’d like to suggest please contact our Customer Support team on 1300 025 639 or [email protected].

Are there any ParcelPoints outside of Australia?
Currently ParcelPoint is only available in Australia.

What happens if my parcel is lost or damaged?
If your parcel is lost or damaged please contact our Customer Support team on 1300 025 639 or [email protected].

Who can I speak to if my question hasn’t been answered?
Please call our Customer Support team on 1300 025 639 or send an email to [email protected].

Deliveries General

How will I know when my parcel has arrived?
We will send you an email and SMS when your parcel has arrived at your local ParcelPoint.

How long do I have to collect my parcel?
Please collect your parcel within 14 days. After this time your parcel will be returned to sender.

If for some reason you can not collect your parcel during this period please contact our Customer Support team on 1300 025 639 or [email protected].

What do I need when collecting my parcel?
You will need photo ID to collection your parcel. If you’ve received a calling card from a courier company please bring this along too.

Can someone else collect my parcel for me?
You can arrange for someone else to collect your parcel by contacting our Customer Support team on 1300 025 639 or [email protected].

For missed deliveries, you can also complete the ‘Authority to Collect’ form on the calling card. The nominated collector will need to present this card and photo ID when picking up your parcel.

Why won’t my preferred ParcelPoint show up as a collection point?
When a ParcelPoint has reached its maximum storage capacity the store will be unavailable for selection until the current parcels are collected. You may also find that a store has closed down or no longer offers the ParcelPoint service.

Parcel Point is charged at $1.90 per shipment. Charge willl be added to the total shipping price at checkout