Implementation of a performance improvement program can markedly improve a company's bottom line. Operational Performance Measurement: Increasing Total Productivity shows the way, using an integrated theory of performance measurement and a measurement model that's applicable to any business activity. The author presents procedures for directly identifying the variables that should be measured, guidelines for developing measurement systems, and instructions on how to analyze, interpret, and use performance methods effectively. Numerous diagrams, tables, and examples make the principles and procedures easy to understand and implement. The author's approach is simple, but produces powerful results.