This book is a practical guide for manufacturers on how to meet a fundamental requirement – how to deliver to the customer the right product in the right quantity at the right time. While the concept of on-time delivery seems deceptively simple, achieving it can be incredibly complex. This book unravels this complexity and provides simple, practical solutions that will enable every manufacturer to delight customers with reliable, consistent on-time supply at a competitive cost. It covers the end-to-end process of delivering an order to the customer, from understanding customer demand and forecasting, through production scheduling, supply of materials and delivery of finished goods.