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The Customer-Driven Organization

Lance Sr. B. Coleman
Paperback Book  |  Business Leadership & Management  |  08 Dec 2014
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The Customer-Driven Organization/Product Detail/Business Leadership & Management
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Which organizations provide customer satisfaction or inspire customer loyalty? Which is more important? This book gives detailed examples of how to deploy the Kano model of customer service excellence in a manufacturing setting, as well as, in service and other environments. Readers will learn how to directly apply Kano principles in their own business environments, establish priorities, increase efficiency, improve communication, and expand on business relationships.

Title: The Customer-Driven Organization

Format: Paperback Book

Release Date: 08 Dec 2014

Author: Lance Sr. B. Coleman

Sku: 3372730

Catalogue No: 9781482217100

Category: Business Leadership & Management

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