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Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but 'Good Services' is the first book that describes what a good service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a good and bad service and describing the common elements within all services that mean they either work for users or don t.A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
Ideal for readers interested in business leadership & management.
Title: Good Services
Format: Paperback Book
Release Date: 01 Jun 2020
Author: Lou Downe
Sku: 3369197
Catalogue No: 9789063695439
Category: Business Leadership & Management
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