In a well-organized and user-friendly style, this book delineates the steps required for identifying, studying, correcting, and avoiding problems and mistakes in the workplace. It offers an effective and integrated approach to the root cause identification and problem solving process. Because poor initial problem definition can, and often does, undermine the problem-solving process, Ammerman places special emphasis on this area to build a solid foundation for effective analysis and provides guidance on preparing the final report. He uses a nuts-and-bolts approach that allows readers to grasp the core concepts quickly and begin applying them to their work.