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Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice. This book focuses on this emotional labor and what it takes to perform it. It contains stories from the trenches gleaned through interviews, focus groups, and survey data.
Ideal for readers interested in business leadership & management.
Title: Emotional Labor
Format: Paperback Book
Release Date: 14 Nov 2014
Author: Mary E. Guy
Sku: 3367421
Catalogue No: 9780765621177
Category: Business Leadership & Management
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