While other books focus on either production process Value Stream Mapping (VSM) or transactional process mapping, this work meets the needs of manufacturers and service sector organizations by detailing both. It teaches readers what techniques are commonly applicable, and also explains areas of difference, so that mappers will be able to adapt to whatever situations arise. Extending the lessons originally put forward in Value Stream Management for the Lean Office, this work goes beyond theory. Among other practical considerations, it expands the concept of availability, discussing employees as well as equipment availability in transactional processes.