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Delivering Excellent Service Quality in Aviation

Mario Kossmann
Hardback Book  |  Business Leadership & Management  |  28 Jun 2006
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Delivering Excellent Service Quality in Aviation/Product Detail/Business Leadership & Management
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Delivering Excellent Service Quality in Aviation is essential for those service providers that are not yet systematically managing their service quality, offering them a step-by-step and easy to understand framework they can follow. In addition, those service providers that are already proactively managing their service quality can easily adapt the framework to complement their current way of controlling it.

Title: Delivering Excellent Service Quality in Aviation

Format: Hardback Book

Release Date: 28 Jun 2006

Author: Mario Kossmann

Sku: 3367189

Catalogue No: 9780754647256

Category: Business Leadership & Management

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