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Delivering Excellent Service Quality in Aviation is essential for those service providers that are not yet systematically managing their service quality, offering them a step-by-step and easy to understand framework they can follow. In addition, those service providers that are already proactively managing their service quality can easily adapt the framework to complement their current way of controlling it.
Ideal for readers interested in business leadership & management.
Title: Delivering Excellent Service Quality in Aviation
Format: Hardback Book
Release Date: 28 Jun 2006
Author: Mario Kossmann
Sku: 3367189
Catalogue No: 9780754647256
Category: Business Leadership & Management
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