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Through case material, this Toyota Production Systems adherent illustrates how systems thinking leads to improved service, revenues, and staff morale. He also posits that the service industry fundamentally differs from manufacturing, and shows how Toyota production principles can be transformed for application in that arena.
Ideal for readers interested in business leadership & management.
Title: Freedom from Command and Control
Format: Hardback Book
Release Date: 12 Aug 2005
Author: John Seddon
Sku: 3365866
Catalogue No: 9781563273278
Category: Business Leadership & Management
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