Acclaimed and used in over 200 colleges and universities around the country, Total Quality Management: Text, Cases and Readings has been completely revised and expanded to meet the growing demands and awareness for quality products and services in the competing domestic and global marketplaces. The third edition includes: a new chapter on the Theory of Constraints, expanded treatment of Process Management, eleven new readings, ten new cases, chapter examples of TQM at 12 Baldrige-winning organizations, and end-of-chapter recommendations for further reading. The definitive resource for developing and applying TQM, the book integrates academic principles with real-world practice.