Increasing costs and higher utilization of resources make the role of process improvement more important than ever in the health care industry. This book provides an overview of the practice of industrial engineering (management engineering) in the health care industry. It explains how to maximize the skills of management engineers in a health care setting and supplies tried and true techniques that can be implemented easily in most organizations. Filled with tools and documents to help readers communicate more effectively, it includes case studies that illustrate the proper application of these tools and techniques.