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This book considers the associated concepts of quality and operations and places customers at the heart of a quality business operation. It explains how organisations that are focused on delivering quality products and services continuously improve the design, planning and control of their operational processes so that they meet the developing needs of their customer.
Ideal for readers interested in business leadership & management.
Title: Quality and Operations Management
Format: Paperback Book
Release Date: 13 Dec 2007
Author: Elearn
Sku: 3357792
Catalogue No: 9780080552361
Category: Business Leadership & Management
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