This second edition of a bestseller, explains enterprise resource planning (ERP) from the perspective of the business manager. It furnishes a detailed roadmap with real-life examples for successful selection, implementation, and utilization of ERP. It covers updated concepts like supplier and customer relationship management and technology support. The book also provides readers with access to an online learning tool that simulates a real-time ERP information system and allows users to practice managing a small company to illustrate potential issues and their solutions.