For years, lean initiatives have generated staggering improvements on the shop floor. And now many business leaders want these lean benefits incorporated into non-traditional environments. This book demonstrates how to efficiently translate and transition lean manufacturing principles into any office. In this work, Carlos Venegas confirms that the competitive advantage will go to those who manage information most effectively and efficiently. It is not enough to be a lean manufacturer - you need to be a lean business. The author translates the language of Lean Manufacturing into the language of Lean Office Flow, bringing bits, bytes, and conversations into the concrete world of process improvement.