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Values-based Service for Sustainable Business

Bo Edvardsson
Paperback Book  |  Business Leadership & Management  |  04 Mar 2011
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Values-based Service for Sustainable Business/Product Detail/Business Leadership & Management
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This is the first book on the role of values in developing and managing service companies, emphasizing sustainable business. The authors examine the role of values in forming a service culture which creates customer value.

Title: Values-based Service for Sustainable Business

Format: Paperback Book

Release Date: 04 Mar 2011

Author: Bo Edvardsson

Sku: 3355965

Catalogue No: 9780415620390

Category: Business Leadership & Management


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