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Packed with international case examples, Lean for the Public Sector begins with coverage of the basic philosophy of Lean before detailing specific methods for improving public sector processes. It considers the role of the citizen, not only as customer, but as a voter, taxpayer, and community participant. The author provides a clear explanation of methods such as 5S, kaizen, standardization techniques, and Value Stream Mapping shaped to Lean Government. His approach provides a reality-based view of value-added services and waste in the public sector.
Ideal for readers interested in business leadership & management.
Title: Lean for the Public Sector
Format: Paperback Book
Release Date: 14 Dec 2010
Author: Bert Teeuwen
Sku: 3355902
Catalogue No: 9781439840221
Category: Business Leadership & Management
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