Drawing on unparalleled access to business leaders around the world and the thorough research that is his trademark, Goleman demonstrates that emotional intelligence matters twice as much as cognitive abilities such as IQ or technical expertise. And the impact of emotional intelligence is greater at the top of the leadership pyramid. The good news is that these crucial skills can be learned. Goleman analyses both the inner abilities that enable us to manage ourselves - ranging from self-awareness to motivation - and essential social strengths such as influence, conflict management and team-building. He vividly illustrates these strengths and the lack of them in some of the top corporations in the world today. And he creates a blueprint for the 'emotionally intelligent organisation' that will shape training for years to come.