A new and updated edition of DK's practical guide to effective communication


The practical guide that gives you the tools to improve your communication in a business environment.

Discover how to improve your communication skills by learning to understand your audience, communicate strategically and discover which delivery approach is right for you. You'll also develop confidence, learn to listen effectively and give and receive feedback.

In a slim, portable format, Essential Managers- Effective Communication gives you a practical "how-to" approach with step-by-step instructions, tips, checklists and "ask yourself" features showing you how to overcome barriers to communication, choose the right medium for your message, and make an impact.

If you are keen to brush up on or enhance your communication skills, this is the guide for you.