How can we listen better to each other? How can we offer criticism without being hurtful? Why do communication recipes never work? In this book, Friedemann Schulz von Thun and Bernhard Pörksen, two prominent representatives of communication psychology and media studies, provide an introduction to modern communication psychology.

Written in dialogic form to be both humorous and serious, the book explores questions round communication and relationships, and communication and the inner self. It presents easy to understand and practical communication models that can be adapted for a variety of settings from coaching, teaching and mediation through to consultancy.

Designed to help people communicate more successfully, this engaging book will be useful for therapists, counsellors, coaches and professional groups wanting to improve communication for them and their teams. It will also be of interest to students of communication psychology and communication science.