Introduction -- Introducing system management -- Systems, processes, and projects : and their role in managing work -- Starting your system map -- Defining principal activity groups -- Defining influencing factors -- Defining metrics and indicators for your system map -- Application of the system management standard -- The overlap of system and process management -- The overlap of system and project management -- The overlap of systems and frameworks -- Wicked problems, logos, and the future -- Conclusion -- Bibliography -- About the author -- Afterword